stubhub unable to fulfill

I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. wipo.int. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. When will I be payed after adding the default Payment Method? Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. The 'Payment' tab is automatically open. 2. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. What is the return policy for StubHub? Last Updated on June 17, 2022 by Dave Clark. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. couldn't get paid for the ticket. n the StubHub app, tap the second drop-down menu to see them). On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. Lindsay is the author of this solution article. I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. Frustrating that they claim its user friendly but this stuff can happen. Select the "Envelope" in the upper right-hand corner. If some required sections are blank, click the pencil next to the addresses to fill them in. Danielle is the author of this solution article. I asked if there were any buyer complaints or were the tickets invalid. I will not be using the Stubhub tickets for this event or ever again. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. Customer service all the way to your seat, 2000-2022 StubHub. While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. StubHub contacted me and told me I needed to get scan reports from the . Stubhub initially said I could be refunded, but since refused. I would think Stubhub should give you a free replacement ticket. Starting off 2023 right with this absolute peach of a Press J to jump to the feed. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. Transfer my StubHub mobile phone tickets to a family member? About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! Was this answer helpful? Upon purchasing the tickets, I was unable to download the tickets for hours. That is bull f****** s*** I would call StubHub and raise hell. I asked to be transferred to a supervisor, which he doesnt do. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" Ask the Community now, when i try to reset my password i get an error that an account with that email doesn't exist. I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. I've never complained about any company before. I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. On the way to the event we noticed tickets had not been sent. Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. None of these are valid grounds for you to cancel your StubHub sale. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. my guess is that my account is disabled. 5. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. 5 2022 . This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. See our. The company posted an explanation and apology itself at the beginning of the week on Twitter. I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. Very late reply to this comment but OMG YUP SAME. Inability to perform job duties. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. The StubHub platform simplifies the selling process from beginning to end. I am now being charged $207 because it couldnt be fulfilled. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Physically unable to perform job. A review of Stubhub's file was done in February 2022. I've been waiting on the phone for customer server for almost 3 hours. Did you find it helpful? Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. Projected score: Bills 33-30. Put them back up and the sold again. 3. Create an account to follow your favorite communities and start taking part in conversations. All Rights Reserved. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Yes, I did.No, I didn't. Tap Tickets in the navigation bar at the bottom. The same thing happened to me. After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. Failed to load shipping label" errore message. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. We send emails as a courtesy when your tickets sell. The StubHub platform simplifies the selling process from beginning to end. empress china japan value; despisal pronunciation; what does the name alex mean for a girl; nike air max '90 premium nfl green bay packers; army half marathon 2019 I ended up having to dispute the charge with my credit card company. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. Have never paid anywhere close to face value for baseball tickets. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. So sorry for the delay here! I tried multiple computers as well with no luck. All Rights Reserved. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. After the switch, you will enter the email address you use to access the community in order to reset your password. BBB is here to help. The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. Tickets have been legit and delivered as advertised. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. Many have been outright rude. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. Taxes were $26 and the StubHub fee was $100.45, almost 30%. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. A refund does not remedy the situation, it's fraudulent. Just got one in Section 225 row 11 for a really decent price. No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. Sorry we couldn't be helpful. 1Did you read books? I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. I'm pretty pissed nonetheless. Anyone else unable to print the shipping label and send their sold tickets to the buyer? Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Select "New Message". If you can't deliver the tickets you sold on StubHub, you need to tell us. I got this item for $5 at Goodwill. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Purchased two tickets on 12/26 for an event on Jan 12th. Make sure your account info is completely filled out. Can the buyer just be refunded when the order was cancelled? Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? Wow, I didn't know stubhub was THAT low. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. Stubhub is a broker. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. In this instance, they will provide you instructions through email. You guys are the shit, see you all on the road. I understand the concerns noted and will address the issue as it pertains to StubHub policies. We all hate paying Stubhub fees, but they come through in the end at least. I am unemployed and cannot afford this mistake. Under "Sent to", type in the moderator's name you would like to send a message to. What ever happened to your sale? If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. vertical wind turbine for sailboat. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. Select the "Envelope" in the upper right-hand corner, 3. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. ******************, I had a ticket listed and kept getting errors when trying to remove it. Fill out your subject and message. Stay away from Stubhub if you're a seller. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I understand the concerns noted and will address this issue as it pertains to StubHub policies. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. fulfill, the duties of an arbitrator. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. BaseballIndustryMLBSportsTop Story I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. Sold tickets on Stubhub for the first time. Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." . Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. I receive a "Failed to load shipping label" errore message. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. Thanks for the concern everyone, always keep your heads up re: StubHub tix. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. Select the ticket group you'd like to sell. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Follow the steps below to send a private message: 1. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. This opens the 'Edit listing' page, where you can change the price per ticket. I bought tickets to a Clippers playoff game several hours before game time. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. This NEVER happens. The "FanProtect Guarantee" is StubHub's return policy. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. i disputed a charge with them a couple weeks ago. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. Replacement tickets of equal or better value to those purchased. Ticket prices may exceed the face . Same, though I've kept pushing the dispute. Help us improve this article with your feedback. You will enter your community username and new password and done! Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. Complaint Details. That's what happened here. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. 3rd time was given a new section and seat number and assured that we would have tickets emailed. However, fees are exorbitant and not well disclosed. 1. Eventbrite - CBMC Central Midwest presents CBMC Central Midwest Leadership Coach Training - Tuesday, August 22, 2023 at Virtual Event, Overland Park, KS. Sign in or create a StubHub account to get started selling tickets. BBB Business Profiles may not be reproduced for sales or promotional purposes. I just sold these last night. Yes No Still Need Help? 1. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. Is there anything I can do to avoid paying the stubhub fee for this? We are changing the way you register and sign-in to the StubHub Community. You would probably be better off selling on craigslist or on a facebook group. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. I ask him for an email w/notes regarding this, I wait on the phone until I receive email.Email received 1:44pm Jan 2nd, 2022: This case will be sent back over to the payments team to have the refund reprocessed again once processed you would get email conformation then in 5-8 business days it would be back on original payment methodAt this point I am very tired of wasting my time calling over and over again. Very frustrated with them. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Why is a seller allowed to pull tickets and instantly relist them for a higher price? Well guide you through the process. Let's start with the everyday circumstances. This just happened to me as well. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. Since then I am no longer able to access my StubHub account. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. You have no seller protection at all. "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). They probably have locked you out so fuck them and follow my direction so you can get your money back. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. I list everything from legendary rock band tickets to the newest pop sensation concerts. stubhub unable to fulfill This is irreparable damage. What a ripoff and they are totally unreachable. Stubhub is charging me excessively for the tickets I posted for sale. Ben - Los Angeles, California. I just got my 120% credit, but I would rather have the cash. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. stubhub unable to fulfill So stub hub had his company collect on it ? If you make any changes, click 'Save. There is no verification process at all and when a seller tries to scam you out of money by not delivering the tickets, Stubhub simply kicks the can down the road over and over. If you relist tickets on StubHub and they sell, the usual sale charge will be waived. I assume they can be invalidated? Especially one without a history. Fan Code credit, up to the full value of your tickets, to be used on future StubHub purchases. Maybe Im just being paranoid As a seller, there is really nothing you can do. I tried on my phone, my computer and even tried with and without WiFi. Create an account to follow your favorite communities and start taking part in conversations. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. My tickets were sold twice on stubhub. jeffc030 New User Re: Accidentally sold ticket twice 05.04.2022 how do i import data into django? Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. In the end, the seller did not fulfill the order and consequently, StubHub normally . We purchased tickets to a devils game on 1/1/23. Appalling experience. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. According to him they would call or email by Friday the 30th. (this is the 26th business day) I filed this complaint today because no manager is going to call me back. Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. Just have to hope whoever buys it uses it and doesn't file claim. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. I have tried mutiple computers and browsers. Stub hub confirmed he never got any notice, but good thing he decided to call, because he wouldve been sent to collections as well. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. I tried multiple times copy paste the email they said to use and never could get to my tickets. They insist the calls are all recorded. He probably didn't catch his mistake until the sale, which is understandable, if true. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. It has been sitting Winning bidder wont pay after winning. I dont understand why they would allow you to sell the tickets twice. No. Customer Reviews are not used in the calculation of BBB Rating. I did what it asked and got an automated response that does no good. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets.